RETURNS

Can I return my order?

Yes, returns are accepted within 14 days from the date of delivery. Items must be returned in their original condition, unworn, unused, with all tags attached and in their original packaging.

Who pays for the return?

Return shipping costs are the responsibility of the customer, unless the return is due to a defective item or an error on our side.

Can I exchange an item?

We do not offer direct exchanges. If you need a different size or item, we recommend returning your original order and placing a new one to ensure availability.


SIZING

How do I choose my size?

Each product includes specific sizing information. We recommend checking the size guide and product description before purchasing. If you are between sizes, consider the intended fit of the garment.

How do your garments fit?

Our pieces are designed with a relaxed and natural silhouette. Some items may have an oversized or structured fit depending on the design. We always include specific fit notes on each product page.

ORDERS

Can I track my order?

Yes. Once your order has been shipped, you will receive a confirmation email with a tracking link so you can follow your delivery in real time.

Can I cancel or modify my order?

If your order has not yet been processed, we may be able to make changes. Please contact us as soon as possible at info@atisstudio.com, and we will do our best to assist you.

PRODUCT

Where are your garments made?

All ATIS pieces are produced locally in limited quantities. We work with small-scale production to ensure quality, attention to detail and a more conscious approach to design.

What materials do you use?

We carefully select high-quality fabrics such as knitwear, wool, poplin and viscose. Each material is chosen for its texture, durability and how it interacts with the garment’s design.

How should I care for my garment?

Care instructions are provided on each garment label. To preserve the quality and longevity of your piece, we recommend following these instructions carefully and avoiding unnecessary washing.